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Curvv Tech Private Limited, Blk 637, #02-21 Veerasamy Road, Singapore-200637.
Welcome to Curvv+. By using our website and purchasing products from us, you agree to comply with and be bound by these Terms and Conditions. Please read these terms carefully before completing your purchase.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence. If you are the age of majority, you also confirm that you have given your consent to allow any minor dependents to use this site under your supervision.
We strive to ensure that product descriptions and prices on the website are accurate. However, we do not guarantee that descriptions are error-free or that prices are always correct.
Prices are subject to change without prior notice.
Promotions and discounts are subject to specific terms and may be changed or withdrawn at any time.
All orders placed on our website are subject to acceptance and availability.
You will receive a confirmation email upon successful order placement, which indicates our acceptance of your order.
We reserve the right to refuse or cancel an order for any reason, including stock availability, suspected fraud, or pricing errors.
Curvv+ reserves the right to modify, update, or discontinue any product, service, or feature on the website without prior notice.
Prices for all products are subject to change at any time without notice. We are not liable to you or any third party for any price change, product modification, or service discontinuation.
Discounts, promotions, or special offers may also be withdrawn or modified at our discretion.
If the price changes after you place an order, the price at the time of purchase will apply.
Personal and Authorized Use Only: Products purchased from Curvv+ are intended for personal or business use only and must not be resold or redistributed without prior approval.
Compliance with Local Laws: You agree to use the products in compliance with Singapore’s applicable laws and regulations, including data privacy laws governing CCTV and surveillance.
Prohibited Modifications: Unauthorized modifications or misuse of products (e.g., tampering with alarms or access control systems) may void warranties and limit our liability.
Restrictions on Website Use: You may not use our website for fraudulent purposes, unauthorized scraping, or activities that could harm the website's functionality.
Product Availability and Discontinuation: Curvv+ reserves the right to withdraw or limit access to certain products or services without prior notice.
Payments must be made via the payment methods listed on our website. All payments are subject to validation checks by the payment gateway. We reserve the right to refuse any transaction for any reason.
We will dispatch all orders within two business days. Once your payment is confirmed, we will arrange delivery and installation at your convenience.
If a product is defective or damaged upon arrival, you may return it within 7 days of delivery for a replacement or refund.
Products must be returned in the original packaging with all accessories.
Some products may be covered by a manufacturer’s warranty. Please refer to individual product pages for details.
Refunds will be processed via the original payment method within 7 days of receiving the returned product.
We offer installation services for all of our products, either directly or through authorized third-party providers.
Additional installation charges may apply if the location presents challenges, such as difficult access, non-standard wiring, or the need for specialized equipment (e.g., diamond drills).
Packages for up to 4 cameras are designed for floor areas below 1,000 square feet in single-story locations with a ceiling height not exceeding 3 meters.
Packages for up to 8 cameras are designed for floor areas below 2,000 square feet in single-story locations with a ceiling height not exceeding 3 meters.
Packages for up to 16 cameras are designed for floor areas below 3,000 square feet, in single-story locations, with a ceiling height not exceeding 3 meters.
Packages for up to 50 cameras are designed for floor areas below 5,000 square feet, in single-story locations, with a ceiling height not exceeding 3 meters.
For installations on marble, tile, stone, granite, or brick walls, Curvv+ does not provide a warranty for cracks, breakage, or damage during drilling. These risks will be communicated to the customer by our installation team in advance. We will still provide installation, but additional charges may apply for specialized equipment and extra time required.
If drilling or vibrations during installation cause minor cracks, peeling, or wall damage due to the age or build of the wall, Curvv+ will only touch up the wall with putty. Wall paint other than white is not included.
If installation damages water pipes, electrical wiring, or cables concealed within walls, Curvv+ will not be liable for compensation unless the customer informs the installation team of these concealed elements prior to the installation. Our team will use a stud detector to scan the walls for hidden pipes and wiring; however, detection is not guaranteed.
Customers must follow company protocol in case of any damage caused during installation. A solution will only be provided after the completion of an investigation by Curvv+ appointed personnel within 1 to 2 working days.
Customers must report any damage within 24 hours by providing photo and video evidence to the Curvv+ support team. Failure to report in time or any alteration of the accident scene may impact the investigation outcome.
Photos and videos must capture detailed images of the damaged wall, screw holes, product damage, and related areas from multiple angles.
Any shattered glass or debris can be removed after documentation, but damages to the wall, product, or other items must remain in their original condition until the investigation is completed.
Installation appointments must be scheduled in advance, and any changes or cancellations should be communicated promptly to avoid rescheduling fees.
Technical support is available for all our products. However, unauthorized installation or tampering with the products may void warranties and limit our liability.
We are committed to protecting your personal information. Please refer to our Privacy Policy for more details.
We are not responsible for unauthorized access to your account. Please keep your account details confidential.
All content on the website, including text, images, logos, and trademarks, is our property or licensed to us.
You may not use, reproduce, or distribute any content from our website without prior written permission.
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Our total liability shall not exceed the amount paid for the product(s) giving rise to the claim.
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these sites.
These Terms and Conditions shall be governed by and interpreted according to the laws of Singapore.
Any disputes arising from these terms shall be resolved in the courts of Singapore.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Changes will be posted on this page, and it is your responsibility to review them regularly.
We are not liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or internet outages.