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  • Curvv CCTV System
  • Rental CCTV System
  • Door Access System
  • Security Alarm

What types of CCTV cameras do you offer? We offer a variety of CCTV cameras including:

  • Dome Cameras (Indoor & Outdoor)
  • Bullet Cameras (Long-range monitoring)
  • PTZ Cameras (Pan-Tilt-Zoom)
  • Wireless Cameras
  • IP Cameras (Internet-based)
  • Night Vision and Infrared Cameras
Q:1

Do you provide installation services?

Yes! All our Packages offer professional installation services throughout Singapore. Our certified technicians ensure:

  • Optimal Placement: Cameras are positioned to maximize coverage and eliminate blind spots.
  • Neat Cabling & Setup: Wires are hidden or managed cleanly for a clutter-free installation.
  • System Configuration: We set up mobile apps and remote monitoring, so you’re ready to view footage from anywhere
  • Training & Guidance: Our team will walk you through how to operate your system efficiently.

With our hassle-free service, your CCTV system will be up and running smoothly.

Q:2

How do I choose the right CCTV camera for my needs?

Here are some tips to help you choose:

  • Indoor vs. Outdoor: Ensure the camera is weatherproof for outdoor use.
  • Resolution: Higher resolution provides clearer footage (e.g., 2MP, 4K).
  • Field of View: Wide-angle lenses cover more area.
  • Night Vision: Required for low-light conditions.
  • Smart Features: Look for motion detection or mobile app connectivity if needed.
Q:3

Do your cameras work with mobile apps?

Yes, all our cameras are compatible with mobile apps, allowing you to monitor your premises remotely through your smartphone. You can receive real-time alerts, view live footage, and access recorded videos from anywhere, as long as you have an internet connection.

Q:4

Are your products covered under warranty?

Yes, all our products come with a standard 24-month manufacturer warranty. Some products may offer extended warranties. Please check the product page for details.

Q:5

What is your return policy?

We offer a 30-day return policy for unused and unopened items. For returns, the product must be in its original packaging with all accessories. See our Return Policy page for more details.

Q:6

What payment methods do you accept?

We accept the following payment options:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • PayPal
  • Bank Transfers
  • Cash on Delivery (where available)
Q:7

How long does shipping take?

Standard shipping usually takes 3-7 business days, depending on your location. Expedited shipping options are also available at checkout.

Q:8

Do you offer bulk discounts for businesses?

Yes! We offer special pricing for bulk orders. Please contact our sales team at sales@curvv.sg for a customized quote

Q:9

What if I experience issues with my CCTV system?

We provide 24/7 customer support. If you encounter any technical issues, reach out to us via:

  • Email: suppor@curvv.sg
  • Phone: +65 88501837
  • Live Chat: Available on our website
Q:10

Can I view live footage remotely?

Absolutely! Most of our IP and wireless cameras support remote monitoring via a smartphone or web browser, provided you have an internet connection.

Q:11

How secure is the footage from my CCTV system?

Our products use encryption protocols to keep your data secure. We recommend keeping your software and firmware up to date to protect against unauthorized access.

Q:12

Do you provide cloud storage options?

Yes, many of our products come with optional cloud storage plans. Please refer to the product descriptions for details and subscription options.

Q:13

Can I integrate CCTV cameras with other security systems?

Yes, many of our CCTV systems are compatible with alarm systems, access control units, and smart home devices. Check product specifications or contact us for advice on integration.

Q:14

What is the difference between IP cameras and analog cameras?

  • IP Cameras: Use the internet to transmit video, providing higher resolution and remote access.
  • Analog Cameras: Use coaxial cables and are more affordable, but may have lower resolution.
Q:15

Do you offer weatherproof and vandal-proof cameras?

Yes, we provide weatherproof cameras with IP66 or IP67 ratings for outdoor use, and vandal-proof models with durable casings to withstand tampering.

Q:16

How does motion detection work?

Our motion detection cameras trigger alerts when they detect movement. Some models allow you to customize motion zones, minimizing false alarms from pets or other non-critical movements.

Q:17

. Do you offer storage solutions other than cloud storage?

Yes, we offer local storage options such as NVRs (Network Video Recorders), DVRs (Digital Video Recorders), and microSD card slots in select cameras.

Q:18

Is it legal to install CCTV cameras in Singapore?

Yes, it is legal to install CCTV cameras for personal and business use in Singapore. However, privacy laws require that you avoid recording areas like neighbors' properties or public spaces without permission.

Q:19

Can I schedule CCTV recordings?

Yes, many of our cameras allow you to schedule recordings or trigger them based on events, such as motion detection or specific times of the day.

Q:20

Do you offer maintenance services?

Yes, we offer CCTV maintenance packages to ensure your system operates smoothly. This includes regular check-ups, software updates, and troubleshooting to prevent issues.

Q:21

What should I do if my camera stops working?

Try these steps:

  • Restart the camera and router.
  • Check power and cable connections.
  • Update the camera's firmware through the app. If the issue persists, contact our 24/7 support team for assistance
Q:22

How do I ensure my CCTV footage is secure?

We recommend:

  • Using strong passwords for accounts and devices
  • Updating firmware regularly to patch vulnerabilities
  • Enabling encryption and two-factor authentication, where available
Q:23

. What does the rental package include?

Our rental packages typically include:

  • CCTV cameras (number based on your plan)
  • Network Video Recorder (NVR) or DVR
  • Cables and mounting accessories
  • Mobile app setup for remote access
  • Professional installation and support
  • Maintenance services throughout the rental period
Q:1

What are the benefits of renting a CCTV system?

  • Lower upfront cost compared to purchasing
  • Flexible rental periods to suit short or long-term needs
  • Upgrades available during the rental period
  • Maintenance included to ensure smooth operation
  • Ideal for events, temporary sites, or short-term projects
Q:2

How long are the rental periods?

We offer customizable rental plans, including:

  • Daily rentals (for events)
  • Weekly or monthly rentals
  • Long-term rentals (6 months to 2 years or more)
Q:3

Is installation included in the rental package?

Yes! Professional installation is included in all rental packages across Singapore. Our team will handle the setup and ensure the system is working efficiently.

Q:4

Can I upgrade the system during the rental period?

Absolutely! You can upgrade your cameras or add additional devices mid-contract. Contact our support team to adjust your plan.

Q:5

What happens if a device malfunctions during the rental period?

If any equipment fails, we’ll replace or repair it free of charge as part of our maintenance service. Just contact our support team, and we’ll resolve the issue promptly.

Q:6

Is remote monitoring included in the rental package?

Yes, all rental systems support remote monitoring via mobile apps. You can view live footage, receive alerts, and access recorded videos anytime, anywhere.

Q:7

Can I extend the rental period?

Yes, you can easily extend your rental contract by contacting us before the current period ends. We offer flexible extension options.

Q:8

What happens if I need to end the rental early?

Early termination is possible, but it may be subject to cancellation fees depending on the rental terms. Please refer to your rental agreement or contact us for more details.

Q:9

Are there any security deposits required?

In some cases, a refundable security deposit may be required. The amount will depend on the equipment and rental period. It will be refunded upon safe return of the equipment.

Q:10

Do you offer rental packages for events?

Yes! We provide short-term rental solutions for events, including festivals, conferences, and exhibitions. Our event packages include quick setup and on-site support.

Q:11

What if I move to a different location during the rental period?

We can assist with reinstallation at your new location within Singapore. Additional relocation charges may apply.

Q:12

How many cameras can I rent?

Our rental packages are scalable, meaning you can rent as few or as many cameras as needed, from 2-camera setups to large-scale systems.

Q:13

Can I customize the rental package?

Yes! We offer tailored rental packages to meet your unique needs, including specific camera types (e.g., PTZ, infrared) and accessories like monitors or storage solutions.

Q:14

What happens at the end of the rental period?

At the end of the contract, you can:

  • Renew or extend the rental
  • Upgrade to a new system
  • Return the equipment
  • Our team will arrange the pickup and deinstallation at your convenience.

Q:15

Are rental systems covered by warranty?

Yes, all rental equipment is covered by a warranty for the entire rental period. Any malfunctions will be repaired or replaced promptly.

Q:16

Is the footage stored locally or in the cloud?

We offer both local storage options (via NVR/DVR) and cloud storage plans. You can choose the storage option that best suits your needs.

Q:17

What is the process for booking a rental package?

To book a rental package:

  • Choose the package from the website or contact us with your requirements.
  • Our team will provide a customized quote.
  • Select your rental plan and schedule installation
  • We’ll install the system and provide training if needed.
Q:18

Can I monitor multiple locations with the rental system?

Yes, our rental systems support multi-location monitoring. You can manage and view footage from different sites using the same mobile app or web dashboard.

Q:19

What kind of support do you provide during the rental period?

We offer 24/7 technical support to assist with any issues. Additionally, regular maintenance checks ensure your system stays in top condition throughout the rental period.

Q:20

What types of door access systems do you offer?

We provide a range of door access solutions, including:

  • Card Access Systems (RFID or NFC)
  • Biometric Systems (Fingerprint, Face Recognition)
  • PIN Code Keypads
  • Wireless Cameras
  • Mobile App-based Access
  • Multi-factor Authentication Systems for enhanced security
Q:1

How does a biometric access system work?

Biometric systems identify users by their fingerprint, face. This ensures only authorized individuals gain entry, eliminating the need for keys or cards.

Q:2

Can I integrate the door access system with my CCTV cameras?

Yes! Our door access systems are compatible with most CCTV setups, allowing seamless integration for real-time monitoring and better security control.

Q:3

Do your access systems work with mobile apps?

Yes, all our door access systems support mobile apps. You can manage access remotely, view entry logs, and receive alerts in real-time through your smartphone.

Q:4

Do you provide installation services for door access systems?

Yes, we offer professional installation services across Singapore. Our technicians ensure proper setup, seamless integration, and provide user training to get you started quickly.

Q:5

Can I customize access levels for employees or visitors?

Absolutely! Our systems allow custom access permissions based on time schedules, departments, or user roles. You can also issue temporary access codes for guests.

Q:6

What happens if the power goes out?

Our door access systems come with backup power options to maintain functionality during power outages. We also offer fail-safe and fail-secure configurations to control whether doors lock or unlock during emergencies.

Q:7

Are the access logs stored securely?

Yes, access logs are stored securely on cloud servers or local storage with encryption, ensuring only authorized personnel can view them.

Q:8

Can the system be used across multiple locations?

Yes, we offer cloud-based solutions that allow you to manage multiple sites from a single dashboard, giving you complete control over who enters each location.

Q:9

What is the warranty on your door access systems?

All our access systems come with a 12-month warranty. Extended warranties and maintenance plans are also available.

Q:10

How do I add or remove users from the system?

You can easily manage users through the system’s web portal or mobile app. Add new users, deactivate old ones, or change access permissions with just a few clicks.

Q:11

What if someone forgets their card or code?

You can issue temporary access credentials remotely through the mobile app. Some systems also support multi-factor authentication, allowing backup methods like PIN or biometric access.

Q:12

Can I integrate door access with a fire alarm system?

Yes, our door access systems can be integrated with fire alarm systems. In case of emergencies, doors will automatically unlock for safe evacuation.

Q:13

How do you ensure the system is secure from hacking?

Our systems use encryption protocols, firewalls, and firmware updates to protect against hacking. We also recommend enabling two-factor authentication for administrators.

Q:14

Do you offer maintenance services for door access systems?

Yes, we provide preventive maintenance services, including routine system checks, software updates, and troubleshooting to ensure your system runs smoothly.

Q:15

Can your door access system be integrated with smart home systems?

Yes, our door access systems can be integrated with smart home devices, such as Google Home, Amazon Alexa, and Apple HomeKit, allowing you to control access with voice commands or automate security routines.

Q:16

How do I know which door access system is right for my business?

Choosing the right system depends on your specific needs:

  • High-traffic areas may benefit from a biometric or card-based system.
  • Sensitive areas (like server rooms) may need multi-factor authentication (biometric + PIN).
  • Small offices might prefer mobile app-based access for convenience. Contact our sales team for a consultation on the best solution for your premises.
Q:17

How many doors can the access control system manage?

Our door access systems can manage anywhere from a single door to hundreds of doors across multiple locations, depending on the model. For larger setups, you can control multiple doors through a centralized management platform.

Q:18

Can I track who enters and exits my property?

Yes, our systems provide detailed access logs that track who enters and exits in real-time. You can view this data through the web portal or mobile app and set up notifications for specific events (e.g., restricted access attempts).

Q:19

Are your door access systems weatherproof?

For outdoor installations, we offer weatherproof and tamper-resistant systems that can withstand harsh conditions such as rain, dust, and extreme temperatures. These models are IP65 or higher rated.

Q:20

How do I reset the system if I lose access?

In case of a system lockout or lost access, you can reset the system by:

  • Using the master admin credentials through the web portal or mobile app.
  • Contacting our technical support team for assistance.We recommend always keeping a backup method of entry, such as a master PIN or backup key, in case of emergencies.
Q:21

Can I set up temporary access for contractors or visitors?

Yes, our systems allow you to generate temporary access credentials for contractors, delivery personnel, or visitors. These credentials can be time-limited or revoked as needed.

Q:22

How easy is it to expand the system in the future?

Our systems are designed to be scalable. You can easily add more doors, users, or access points without needing to replace the existing infrastructure. For cloud-based solutions, expansion is seamless via the management dashboard.

Q:23

What security protocols do the door access systems use?

Our systems use advanced AES encryption, secure cloud storage, and two-factor authentication to protect against unauthorized access. Regular software and firmware updates further ensure that your system remains secure from potential threats.

Q:24

Can the system provide access based on time zones or schedules?

Yes, you can assign access permissions based on time zones or schedules. For example, you can restrict entry to certain areas after business hours or allow access only during specific time windows.

Q:25

How do biometric door access systems handle hygiene concerns?

For environments where hygiene is a concern, such as hospitals or food processing facilities, we offer contactless biometric systems, like face recognition or iris scanning. These systems ensure secure access without the need for physical contact.

Q:26

What should I do if the door access system malfunctions?

If your system malfunctions:

  • First, restart the system and check the power supply.
  • Check the network connection if it's a cloud-based or IP system.
  • If the issue persists, contact our 24/7 customer support for troubleshooting or schedule a maintenance check.
Q:27

What options are available for multi-tenant buildings?

For multi-tenant buildings, we offer customized solutions that allow each tenant to manage their own access control, while the building management maintains oversight of common areas. Our systems support individual tenant portals for easy access management.

Q:28

Can I receive notifications if unauthorized access is attempted?

Yes, our systems allow you to set up real-time alerts for unauthorized access attempts. These notifications can be sent via email, SMS, or push notifications to your mobile device.

Q:29

What happens to the system during a fire or emergency?

Our door access systems can be integrated with fire alarm and emergency systems to automatically unlock doors during emergencies, ensuring safe evacuation. We also offer fail-safe and fail-secure options for different door configurations during such events.

Q:30

Do you provide training on how to use the door access system?

Yes, we provide comprehensive training during installation, including how to add/remove users, manage access logs, configure system settings, and respond to alerts. We also offer user manuals and video tutorials for ongoing support.

Q:31

Can your system handle both access control and attendance tracking?

Yes, many of our door access systems can be integrated with attendance tracking software. This allows you to monitor employee attendance, calculate working hours, and generate reports for HR management.

Q:32

What is included in the security alarm package?

Our packages typically include:

  • Control panel (the brain of the system)
  • Door/window sensors
  • Motion detectors
  • Siren or alarm sounders
  • Mobile app for remote control
  • Professional installation and configuration
Q:1

How does the security alarm system work?

The system monitors your premises through sensors on doors, windows, and motion detectors. When unauthorized access is detected, the alarm triggers a loud siren and can send alerts to your phone or notify a security service.

Q:2

Do you offer installation services for the alarm system?

Yes, we offer professional installation across Singapore. Our team ensures optimal sensor placement, integrates the system with your mobile app, and provides training on system usage.

Q:3

Can I monitor and control the alarm system remotely?

Yes, all our alarm systems are app-enabled. You can arm, disarm, and monitor the system from anywhere using your smartphone.

Q:4

What happens if the power goes out?

Our alarm systems come with backup batteries to ensure continuous operation during power outages. The system will remain active, and you’ll receive alerts about the outage.

Q:5

Can the alarm system detect fire or gas leaks?

Yes, we offer optional smoke and gas detectors that integrate with the alarm system to provide fire and gas leak alerts.

Q:6

Do you provide wireless alarm systems?

Yes, we offer wireless systems that are easy to install and maintain, with no complicated wiring. These systems also support remote control through mobile apps.

Q:7

What happens if someone tries to disable the alarm?

Our alarm systems feature tamper detection. If someone tries to disable the control panel or sensors, the system will trigger an alert and send notifications to your mobile app.

Q:8

Is the alarm system suitable for both homes and businesses?

Yes, we offer custom packages for both residential and commercial properties. For businesses, we provide advanced features like zone-based monitoring and access control integration.

Q:9

Can the system be integrated with CCTV cameras?

Yes, our alarm systems can integrate with CCTV systems. This allows you to receive alerts and view live footage from your cameras when the alarm is triggered.

Q:10

Do I need Wi-Fi to use the system?

While some features, such as remote control via the app, require Wi-Fi or an internet connection, the core alarm system functions will operate using backup communication methods like GSM or LTE in case of Wi-Fi issues.

Q:11

Do you offer maintenance services?

Yes, we provide regular maintenance packages to ensure your alarm system stays in top working condition. Maintenance includes system checks, battery replacements, and software updates.

Q:12

What is the warranty on your alarm systems?

All our systems come with a 12-month warranty. Extended warranties and service plans are available for long-term peace of mind.

Q:13

Can I customize the alarm system package?

Yes, we offer tailored packages based on your specific needs, including additional sensors, detectors, or integration with existing security systems.

Q:14

How loud is the alarm siren?

Our sirens are designed to emit sound at 100-120 decibels, loud enough to deter intruders and alert nearby individuals.

Q:15

Can I set different access levels for users?

Yes, you can assign unique codes or access permissions for different users (e.g., family members, employees). This allows better control over who can arm or disarm the system.

Q:16

What is the difference between arming modes?

  • Home Mode: Activates perimeter sensors while allowing movement inside
  • Away Mode: Arms all sensors, including motion detectors.
  • Disarmed Mode: The system is off, but tamper alerts and other passive monitoring stay active.
Q:17

What should I do if the alarm is triggered accidentally?

Simply disarm the system using your mobile app or control panel. Some systems allow a grace period for accidental triggers before notifying emergency contacts.

Q:18

Can the system notify the police or security services?

Yes, you can configure the system to send emergency alerts to designated contacts or security services. Some packages offer professional monitoring services as an add-on.

Q:19

What happens at the end of my contract?

You can:

  • Renew or upgrade to a new system.
  • Return the equipment (for rental packages).
  • Continue using the system under an extended warranty or service plan
Q:20

Is it possible to relocate the alarm system?

Yes, our team can assist with relocating and reinstalling your alarm system if you move to a new property.

Q:21

Do you offer temporary alarm solutions for events?

Yes, we provide short-term security alarm rentals for events, construction sites, or temporary installations.

Q:22

Can I receive alerts on multiple devices?

Yes, you can configure the system to send notifications to multiple smartphones or email addresses, ensuring that all key individuals are informed.

Q:23

Is the system easy to use?

Yes, our systems are designed for ease of use, with user-friendly control panels, mobile apps, and simple arming/disarming processes.

Q:24